Shipping & Terms
We are open Monday through Friday from 9:00 am to 5:00 pm, PST. You may place your order by calling us at 541-895-5152 or faxing us at 541-895-5174. You may also place orders on our secured website. To view available products, please select a category on the main menu at the top of each page.
Once an order is placed, we are unable to change the order. If you find that you need other items, it will be an additional order and incur additional shipping charges.
We begin processing orders upon receipt and make every effort to ship orders within 24 hours. At times, shipping carriers will experience delays in shipping times outside of our control. If a delay happens from the shipping carrier, we will make every effort to track your package and ensure delivery in as timely a manner as possible.
SHIPPING TO CONTIGUOUS U.S.
Retail UPS Ground Shipping
$0 - $49.99 = $8.50 shipping
$50.00 and up = Free shipping (as of 7/9/2020)
SHIPPING TO ALASKA, HAWAII, AND PUERTO RICO
Retail USPS Priority Mail (as of April 25, 2020)
$0 - $99.99 = $10.50
$100.00 - and up = $12.00
SHIPPING TO CANADA
Wise Woman Herbals' Licorice Solid Extract, Hawthorn Solid Extract and Women's Menocaps are available through our Canadian distributor: Ecotrend Ecologics, Ltd., 125 West 3rd Ave., Vancouver, BC V5Y 1E6 Tel: 604.876.9876 Fax: 604.876.9846 Canada Toll Free: 800.665.7065 For info: email@example.com To order: firstname.lastname@example.org.
To order our products direct and for personal use, order from our website or by calling 541-895-5152. We do not guarantee any shipments to Canada and do not replace lost or undelivered packages. We are unable to guarantee shipments move through customs. Canada orders are placed at your own risk.
Retail & Professional / Wholesale Accounts (as of April 25, 2020)
Up to $174.99 = $15.00
$175.00 - $349.99 = $20.00
$350.00 - $499.99 = $35.00
$500.00 and up = $65.00
Rerouting Your Package
Sometimes a customer may forget to update their shipping address before placing an order online. If this is the case and you request for us to reroute your package to another address there will be a $20.00 charge for this service. Not all packages can be rerouted but we will confirm this option prior to making the change. Please call Customer Service in the event that you need a package rerouted.
Our normal policy is for payment at the time your order is placed by Visa or Mastercard. You may pay with a check; please note, your order will not ship until your check has been received. Call Customer Service to place an order to be paid by check. Please be informed that checks returned for nonsufficient funds will incur a $35.00 bookkeeping and bank fee service charge.
For Professional Accounts: Buy 12 of an item and pay for only 11. Buy 24 of an item and pay for only 21. These discounts do not apply to bulk items and may not be combined with other special discount offers.
OUT OF STOCK ITEMS
Effective 7/8/2020: Due to current demands and global shortages of some materials, we have temporarily suspended our backorder processes. If an item is out of stock, you will be notified that it will not be in your order. Please, watch our website to see when the item is back in stock and available for ordering. You may contact Customer Service for an estimated time when the item may be back in stock.
BEST USED BY DATES
Each Wise Woman Herbals product is made in small batches for freshness and marked with a Best Used By Date. A Best Used By date is not an expiration date and does not mean that your product will "go bad" on that date. We simply acknowledge that product may not be as concentrated as intended after that date. We sell our products up to four months prior to the best used by date to ensure that you have time to use that product prior to the date listed.
Wise Woman Herbals is environmentally friendly. We use recycled paper in our publications and recycled packaging materials for shipping. Materials that can no longer be used are either recycled or composted.